FAQ
You can make online payment with MASTERCARD, VISA, JBC, WeChat Pay, Alipay HK.
You can checkout as guest.
You may registrate our membership anytime. Registration is free of charge. Click here to register now.
Please press the avatar icon on right upper corner, then login with your username or email.
Please press the “forgot password” button in the login page or click here to reset password page. Enter your login email and we will send you a “reset password email’’. You may follow the instruction to reset password.
Order status and order history checking are only available for members. Please press the avatar icon on right upper corner and select “Orders”. You can press selected order to view the order details.
- Select the service.
- Select the date / time / location.
- Fill in all Order details (e.g. Name, Email, Phone No. etc.)
- Check Out.
- You will soon receive a Pending Confirmation Email.
- You will get a phone confirmation within 2 working days.
- You can follow the date, time and location according to the phone confirmation.
Services have to be booked and used within 90 days from the date of purchased.
You may rescheduled with the clinic at least 48 hours before scheduled service time.
If you have not rescheduled with the clinic at least 48 hours before and no show on the appintment day, the appointment service will be cancelled and no refund request will be issued.
Special arrangements for severe weather such as typhoon or rainstorm warning. In case of the above situation, we will contact the you to reschedule the appointment service.
If you receive the proof from doctors of Virtus Medical Group or other qualified doctors confirming that you are not suitable for the physical check-up and/or vaccination(s) service, we shall refund to you the payment in due course via the same means you have used to make the payment.
